General Return policies
Returns are only possible within 30 days (calendar days) of receiving the goods. The following conditions also apply:
- The item is undamaged and unused
- The original labels are still included and attached to the items
- All accessories supplied are included
- The item is sent back in the undamaged original packaging
- All items need to get returned to the sender. In case your order was shipped in separate parcels, you will need to return it in separate parcels.
If these conditions are met, we will reimburse the purchase price paid.
To return one or more items follow the steps below:
- Cut out the address field on the delivery note and adhere it on the shipping box.
- Fill in the quantity of returned items and the number corresponding to your reason for returning them on the delivery slip and place it inside the package.
- Purchase postage and send the parcel from your nearest post office or delivery service.
You will receive your refund once your return has been received and processed.
You will be responsible for the return shipping costs except if you wish to exchange your order for a different size or similar style. In this case please contact our customer service with your new order number to receive a free return label for the order you wish to exchange.