General Return policies
Returns for all orders placed within Germany or Austria are free and can be made within 30 days (calendar days) of receiving the goods. Glambou does not cover the return shipping fees for orders placed from other countries.
All items need to get returned to the sender. In case you have ordered items from marketplace partners and your order was shipped in separate parcels, you will need to return it in separate parcels.
The following conditions also apply:
- The item is undamaged and unused
- The original labels are still included and attached to the items
- All accessories supplied are included
- The item is sent back in the undamaged original packaging
- All items need to get returned to the sender. In case your order was shipped in separate parcels, you will need to return it in separate parcels.
If these conditions are met, we will reimburse the purchase price paid.
To return one or more items follow the steps below:
- If you have placed your order from Germany or Austria, cut out the return label and adhere it on the shipping box. If you placed your order from another country, you will find an address field in your parcel, which you can cut out and adhere to the shipping box.
- Fill in the quantity of returned items and the number corresponding to your reason for returning them on the delivery slip and place it inside the package.
- For your free return from within Germany or Austria, ship the parcel from your nearest post office or DHL Packstation. For your return from another country, feel free to use the shipment provider of your choice and make sure to purchase postage.
- Alternatively you can also drop off your return at one of our store locations.
You will receive your refund once your return has been received and processed. Please allow 10 business days for the processing of your return.