We hope that you're pleased with your order. If for any reason you're not fully satisfied, you can return any purchase within 30 days of receipt.
All items need to get returned to the sender. In case you have ordered items from marketplace partners and your order was shipped in separate parcels, you will need to return it in separate parcels.
To return one or more items please follow the steps below:
- If you have placed your order from Germany or Austria, cut out the return label and adhere it on the shipping box. If you placed your order from another country, you will find an address field in your parcel, which you can cut out and adhere to the shipping box.
- Fill in the quantity of returned items and the number corresponding to your reason for returning them on the delivery slip and place it inside the package.
- For your free return from within Germany or Austria, ship the parcel from your nearest post office or DHL Packstation. For your return from another country, feel free to use the shipment provider of your choice and make sure to purchase postage.
You will receive your refund once your return has been received and processed. Please allow up to 10 business days for the processing of your return.